As our driver weaved through the busy traffic of Hanoi, streets began to pass by in a blurry motion. I reckoned this must be the Old Quarter of this city and that we should be reaching La Siesta Hotel Trendy soon. Thought I’ll try to distinguish street from street, but it proved to be an impossible mission. There were many old buildings, all sorts of shops, twisting lanes and alleys, people on the streets and of course, the chaotic traffic of the Hanoi’s roads.
The driver turned into an alley and stopped in front of a small lobby. Two men dressed in long robes stepped out to take our suitcases. A stark contrast to the unmaintained roads of Hanoi, we stepped into into a tastefully designed lobby, and were ushered to sit on the sofa while the check-in staff took care of the check-in process.
La-Siesta Hotel Trendy
While we waited, two more staff came up to us, one holding a tray of fruits and glasses. The one not holding the tray introduced the contents that the mocktails contained, before proceeding to shake the metal container, pouring refreshing pineapple mocktails into the glasses for us. Ahhh.. Gestures like these are a delightful way to welcome us to Hanoi!
La Siesta Hotel Trendy, a sister branch of the popular La Siesta Hotel, opened for business in March 2016; we were hotel guests on April 2016.
– The Hotel Room –
Once we’re done with check-in and our room was prepared, we went up and entered an artistically designed room. The different colors, textures, tiles, choice of furniture and touches of art, blended beautifully to create a cozy and interesting space to dwell in. There was a personalized letter for me by way of welcoming, aww. Over the next two nights, we were to have a restful time staying at this hotel. I imagined if I were to stay for more than a few nights, I’ll be a very happy digital nomad producing lots of work!
The only, only ‘fault’ that I could find about the hotel was, the bed felt a little on the small side (and I’m already a slim, 5ft-tall lady). By the way, you can ask for firm pillows if you find them too soft for your liking!
– Location –
Conveniently at Old Quarter, La Siesta Trendy is located in the central area in town, yet slightly tucked away into a quiet street. This gives you ease to get around places, yet you don’t have to put up with any noise of the streets or roads. I had peaceful nights of sleep without having to hear Hanoi’s ceaseless traffic. If you’re not familiar with Hanoi, its roads are always full of bikes and motorcyclists constantly honking, the horror! Thankfully, La Siesta Trendy feels like a sanctuary.
– Breakfast –
My room comes with complimentary breakfast every morning. Served at its RedBean Trendy restaurant within the hotel building, I will order freshly prepared chicken pho as the main course of my breakfast. A staple food of the Vietnamese, pho is rice noodles in hot broth (chicken or beef) and a few herbs. You can add additional condiments such as lime and chilli padi to taste. On my last morning in Hanoi, I polished off two bowls of pho (along with 2 sunny-side up eggs, 2 pieces of toast, 2 bacon slices, 2 sausages, 2 glasses of fruit juice) all by myself, I had that good an appetite here! You can help yourself to the buffet spread at the restaurant.
– Dinner –
In the evening, the restaurant converts to one where the public can dine at as paying customers. On my last night, we decided to settle dinner here, and afterwards simply take the lift up one level to our wonderful room, bliss indeed!
About the food, even though what we ordered had been prepared with much care and effort from the chefs, honestly, its taste couldn’t beat the excellent dinner standards of RedBean Classic restaurant at La Siesta Trendy Hotel‘s sister hotel, La Siesta Hotel (don’t get confused!). Whatever the food didn’t manage to impress, the restaurant makes up with excellent service and thoughtfulness. I’m confident that the standards at RedBean Trendy restaurant will be on par with RedBean Classic restaurant eventually, perhaps even by now!
The Hotel that Proves Service Wins Hearts
What made La Siesta Trendy Hotel really stand out was the service quality of its hotel staff. Each personnel we met spoke fluent English, was respectful and polite, thoughtful, always ready to help, and efficient. On the first evening, we wanted to book a table at its sister hotel’s restaurant. The concierge staff immediately made a call over and booked a table, without needing to ask for my last name. He had already remembered by heart! We reached the restaurant to find a table with cozy sofa seats reserved in a quiet corner for us. That evening, I ate the best food I had in Hanoi. On another morning, I had a driver come pick me to go for a meeting. He arrived at the lobby when I was finishing breakfast. Pucca, one of the hotel staff who was at the restaurant, came to my table to notify me personally.
It felt like all the staff knew me like a VIP, what an awesome way to be treated!
I truly appreciate it, thank you.
By the way,
taxi-drivers in Hanoi have a bad reputation
for scamming tourists.
There was one night when a taxi-driver tried to trick us into paying an exorbitant taxi-fare, purposely stopping way past the hotel entrance. La Siesta Trendy’s lobby staff came running to help when my companion alerted them. The taxi-driver gave up his scam when he saw them coming.
Honestly, once I was no longer inside the hotel, it was personally very stressful for me to be outdoors in Hanoi. This was because I’ll have to watch out for the crazy traffic (documented here), to bear in mind different directions, communicate with locals who mostly can’t speak English, be alert against snatch-thieves and scammers. I’ll feel an immediate sense of relief and joy the moment I return to the hotel.
It’s clear that La Siesta Hotel Trendy values good service and had invested in training its staff well. I could feel the staff’s joy in teamwork and co-operation, their commitment to their jobs and the way they take pride in delivering top service standards.
On the day we checked out, a group of the hotel staff walked us to the car to say bye, passing us each a little paper-bag as a farewell gift. Each paper-bag contained a long hanging mobile of stuffed fabric birds in colorful cloths, handmade by locals, for us to use for home decor. The gesture was truly unexpected!
I’ve never come across such a hotel as thoughtful as La Siesta Hotel Trendy. If I ever visit Hanoi again, this will be a top choice. The warmth I felt from staying here, compared to what would otherwise have been a stressful trip, made all the difference.
Stayed: Apr 2016
Address: No:12 Nguyen Quang Bich St., Old Quarter, Hoan Kiem Dist., Hanoi, Vietnam
Airport Transfer: Hotel has private airport transfer service available at USD$23/ car/trip (as of Apr 2016) including all tolls. The hotel will contact you to arrange this after you booked your room.
Hotel facilities: There’s a spa, a library/reading corner, and a fashion boutique.
More information is available at the hotel website.
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